Communication

Managed Zammad, ready when you are.

Zammad is a web-based, open-source helpdesk/customer support system. It runs on BetterMade infrastructure with your domain, and our partner Octane Software sets it up and keeps it updated and maintained.

See it in action

What is included

Ready to use from day one

Zammad is a web-based, open-source helpdesk/customer support system.

Hosted for you

Zammad runs on BetterMade infrastructure and is connected to your domain with SSL.

Installed by Octane Software

Octane Software installs and configures Zammad and sets up your first admin login.

Always up to date

Octane Software applies Zammad updates and handles all ongoing maintenance.

Backed up and monitored

Backups and uptime monitoring help keep Zammad safe and available.

Who does what

Three parts, one service

Your app runs on BetterMade infrastructure. Our partner Octane Software handles the professional services: setup, updates and ongoing maintenance. Only Octane Software maintains and updates managed apps.

Infrastructure BetterMade

The server your app runs on
Network and uptime
Your domain and SSL certificate
Billing and your account

Managed services Octane Software

Installing and configuring Zammad
Applying Zammad updates
Ongoing maintenance and fixes
Backups and monitoring of the app

Your part You

Using Zammad for your own work
Connecting the accounts you need
Inviting your team
Choosing your Zammad settings

Product tour

See Zammad in action

Screenshots that show what Zammad looks like.

How it works

Live in three steps

No server setup, no command line. Check out, and Octane Software handles the install so you can start building.

Choose an app

Pick an app from the directory, or request one that isn’t listed yet.
Check out securely

Pay online and Octane Software gets to work setting up your app on BetterMade infrastructure.
Log in and use it

Your app goes live at your domain with SSL. Octane Software handles every update and all ongoing maintenance.

FAQ

Zammad questions, answered

What to know before you get started with managed Zammad.

What is Zammad?

Zammad is a web-based, open-source helpdesk/customer support system.

Do I need to know how to code?

No. There is no server setup and no command line. Octane Software installs Zammad for you, so you can log in and start using it.

Will Zammad run on my own domain?

Yes. Your app goes live at your domain with SSL, and it runs on BetterMade infrastructure.

Who sets up and maintains my Zammad?

Octane Software, our professional services partner, installs Zammad, applies updates and handles all ongoing maintenance. Your instance runs on BetterMade infrastructure.

Do you do the day-to-day work in Zammad for me?

No. Octane Software sets up and maintains Zammad so it’s ready to use, and the day-to-day use is up to you.

Ready to put Zammad to work?

Check out in a few minutes, or book a call first to talk through what you want to set up.

Get managed Zammad Book a discovery call

Runs on BetterMade infrastructure Managed by Octane Software

Managed Zammad, ready when you are.